1. Introduction
Xynapse AI, Inc. ("Xynapse AI", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our cloud cost optimization platform.
2. Information We Collect
We collect information in the following ways:
- Account Information: Name, email address, company name, job title
- Cloud Data: Read-only access to cloud billing and usage data from AWS, Azure, and GCP
- Usage Data: How you interact with our platform, features used, pages visited
- Technical Data: IP address, browser type, device information
3. How We Use Your Information
We use your information to:
- Provide and improve our cloud cost optimization services
- Generate cost recommendations and insights
- Send important service notifications
- Provide customer support
- Analyze platform usage and improve features
4. Data Security
We implement industry-standard security measures to protect your data:
- 256-bit AES encryption for data at rest
- TLS 1.3 encryption for data in transit
- SOC 2 Type II certified infrastructure
- Regular security audits and penetration testing
- Role-based access controls
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Upon account termination, we delete your data within 30 days, unless legally required to retain it.
6. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Object to certain processing activities
7. Third-Party Services
We may share data with trusted third parties for analytics, payment processing, and infrastructure services. All third parties are contractually required to protect your data.
8. GDPR Compliance
For users in the European Economic Area (EEA), we process data in accordance with GDPR. We act as a data processor for your cloud data and as a data controller for account information.
9. CCPA Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt-out of data sales. We do not sell personal information.
10. Contact Us
For privacy-related inquiries, contact our Data Protection Officer:
Email: privacy@xynapse.ai
Address: 123 Cloud Street, San Francisco, CA 94105